Grofers Customer Care: 24*7 Toll Free Number and Support

Grofers Customer Care is needed because Grofers is one of the emerging online grocery suppliers in India. Grofers established their business almost every major city in India so Grofers maintain helpline numbers to their customers.

Dial Grofers Contact Number to get an insight on product availability and prices. Note down Grofers Customer Helpline Number & Grofers Phone Number for better understanding.

Grofers customer care

Locate Grofers Customer care number, Toll-free helpline, inquiry, and complaint number. Grofers is an online grocery shopping website with products ranging from fresh fruits & veggies to phones, electronics.

Also Read: Amazon Customer Care Number 24*7 Toll-Free For All India

Buyers can browse through over 120,000 products available at the lowest prices with doorstep delivery and in case you have any query regarding this, you may just call the Grofers Customer Care Number.

About Grofers:

Grofers India Private Limited is an Indian leading online store that offers a wide assortment of groceries, fruits and vegetables, cosmetics, electronics, bakery items, flowers and much more. The company’s aim is to become a one-stop-shop for all daily needs.

Currently, Grofers is available in these following cities Agra, Ahmedabad, Bengaluru, Chandigarh, Chennai, Delhi, NCR, Hyderabad, Indore, Jaipur, Kanpur, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Surat, Vadodara, etc.

Grofers Customer Care Numbers: Grofers Toll-Free Helpline No

Below List of customer care numbers for Grofers and Its services and you may contact directly through it for better customer care service.

You can reach us either by calling on customer care support

number 18002088888 or chat with Grofers.

Grofers Customer Care Details

Grofers Number

Grofers Care Number 33552400 
Grofers Toll-Free Number 011 3355-2400 
Grofers Helpline Number 022 3355-2400 
Grofers Complaint Number 080 3355-2400 
Grofers Contact Number 09212603030 
Grofers Customer Support Email Id [email protected] 

Address:

Grofers India Private Limited Head Office,
1st Floor, 54 B, Sector 18,
Gurgaon – 122001, Haryana, India

Website: https://grofers.com

How To Contact Grofers  Through Android App

Download the app below and start ordering your favorite food and vegetables and your home need however you can also contact them through chat support for any help how as blow.

  • Download, install and open the Grofers app on your smartphone.
  • Register or login.
  • Now on the home page, tap on the 3 dots located on the upper left corner.
  • Select “Need Help”.
  • Scroll Down till the end and click on the “Still need help? Chat with us”.
  • A new chat window will open.
  • Enter your query and hit the send button.
  • You will be connected to a customer care executive and the complaint will be resolved.

Grofers Customer Care will make sure that you will get all your queries answered, be it regarding products or payment methods. Customer Care will also help you to know more about offers and assist you in submitting your complaints.

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144 thoughts on “Grofers Customer Care: 24*7 Toll Free Number and Support”

  1. Trying to make the payment but your system is not supporting,,, today being Axis Card Offer, I want to make the payment today itself…

    Reply
    • Hi Grofers Team,

      I was placing an order on 8 June, but the order was not placed and payment was deducted from my account.
      When I chatted with the support team, they said that your payment will be refunded to your account in 24 or 72 hours.But payment refund has not been done yet

      Please check, we will waiting your response.

    • Grofer se I have been purchasing items for more than 1.5 yrs but now it is not working. Asking for new address and not delivering on same one.

    • Maine grofer se shopping ki 1 items missing h ye 2 baar ho chuka h mere sath inaam ka item aap log delivred nhi krte…

    • my order ID is ORDO75112133, placed today , 1st April, amount 1405 rs, but it says 2 items r not available & the amount has been deducted , my order has to come tomorrow , how will i get the difference amount back.for the items which r not available.let me know.

    • I am paid order last 23 march and order delivery showing 9th April but same time letter order canceled but my money 1664 not refunded so we are not a business line plz refund my money.

    • I ordered india gate basmati rice 5kg pack day before yesterday….but it’s of very low quality….I want to return it….but it’s not showing any return policy…plz help

    • I have done purchase with grofers order id-93305268, two items are missing.

      1.Patanjali -500 gm – 3 packet
      2.Salt- 1 packet

      Please let me know are you guys going to deliver or I am going to circulate in social media.

      Binit

    • Hi Grofers Team,

      I was placing an order on 8 June, but the order was not placed and payment was deducted from my account.
      When I chatted with the support team, they said that your payment will be refunded to your account in 24 or 72 hours.But payment refund has not been done yet

      Please check, we will waiting your response.

    • Mene grofer s 2 saal order kr rhi hu kani koi problm nhi ayi but aj mene order kiya to meri payment kay gai but mera order nhi hua pls refund kijiye meri payment. Or vo bi bhut badhi payment h ya yo ap mujhe customer care no dijiye jitne bi no h apke sab wrong number h. ASAP mujhe Bt ye kaha h mera refund.

    • Plz return my broken products.i will before so many days…send u this msgs.but no reponce form grofers site..it is cheating..i will complain .

    • Rs 79 debited from my account with out knowledge. No customer care no. Is in working.I think you are making a ground by doing such activities. Please refund my debited amount in my account.

    • Hi Grofers Team,

      I was placing an order today 20 nov 2020. but the order was not placed and payment was deducted from my account.
      When I chatted with the support team, they said that your payment will be refunded to your account in 24 or 72 hours.But payment refund has not been done yet

      Please check, we will waiting your response.

    • Grofers se safola oil jar order kiya tha expired jar delivere kiya vapas exchange kiya to same date ka fir se expire jar delivere kiya aur complete kiya to mera account hi block kar diya

    • I placed an order on 28 november,2020 at 1:58 p.m. , of amount rs. 3156. 80 rs. were deducted from my wallet and there is no sign of the items ordered. They are not appearing on my order details section but 80 rs. Were deducted from my wallet with transaction I.D. 160888110.As my order is not placed but amount is deducted , I want refund of my wrongfully deducted wallet amount of rs. 80.

  2. my groers order ID is 77519001 one item is missing in the packet that is item no 8 milkood pure (carton ) I tried to contact on costomer care no but it is available only up to 6.30 pm so please check at your end why tis was happend and provide me the same.

    Reply
  3. or ID 78339839 har baar koi na koi item missing rehta hai or customer care boltey yha se delieverd ho gya hai , customer care se baat kari toh bad behaviour baat karni ki knowledge nhi hai , jab packet seal pack aata hai toh fir item kaisey missing hota hai really bad experience ab koi item nhi mangwana

    BAD SERVICE FRAUD Delievery boy

    Reply
  4. ID023563260me ek item Rs119/-ka missing tha jiska refund 7din hone ke baad bhi abhi tak nahi aaya customer care me phone nahi lagta ,ye mera bad experience he.

    Reply
  5. I have a very bad experience with Grofers. Today my delivery ( ORD 01641536)At Mumbai, Bandra west was supposed to come from 5 pm to 8 pm. I am at home since 4 pm but I have not received it till 8.50
    All the no given on website are not working.
    Few months back I got a delivery of Chole with insects. For which I tweeted. They apologised me.

    Reply
  6. Delivery Reminder: Your Grofers order ORD040690770 has been packed and will be delivered by 13-Jan, 06:00 am-11:00 pm. Regards, Team Grofers maine combo jacket order ki thi aur maine ye Jankari ke liye customer care pr no laga rha ki kya mera order m combo jaise hi h ya ni Lekin kisi bi no pr call ni lag rha h ye kaisi service h apki

    Reply
    • same thing happened with me , it almost 1 month over & they canceled my order & didn’t refund my money yet.

  7. as per 26 Jan offer still we didn’t receive the my gift and when we mark the complain in chat box but not any proper solution is getting

    Reply
  8. Your boy are eating my item my item is missing your service is bad your number is always busy please call me immediately

    Reply
  9. Regarding Order ID : ORD032216115. I have ordered 3 packets of “Tata Sampann Packet White Urad Dal”. But i have received 3 packets of “Tata Sampann Dhuli White Urad Dal”.I just want to get it either replaced or refunded.order has delivered today. can you let me know ASAP what is your action on it.

    Reply
  10. I orderd groceries from groffers when delivery boy come to deliver the item he said egg tray is damage i will get bck another 1 for u so i said him ok is thr any msg receive by ur side he said yes from groffers u will get a msg damage product deliverd now so many days gone item not replaced or either refund initiated what to do this is fraudlent company

    Reply
  11. आप का win win ऑफर मे मेरे पास 2300 पॉइंट है जो
    भुनाया नही जा रहा है
    ऑफर सही मे है की उल्लु बनाने की स्कीम है

    Reply
  12. आप का win win ऑफर मे मेरे पास 2300 पॉइंट है जो
    भुनाया नही जा रहा है
    ऑफर सही मे है की उल्लु बनाने की स्कीम है

    Reply
  13. It’s a fraud I’m also not getting any number..today deliver guy threatened me that he will block my grofer id…this is so scary…I want to.complaint..how can he say that with so attitude and rudely. ..

    Reply
  14. Today one delivery guy he told his name samshan kuch aisy naam bola.damki di ki grofer id block kardunga….how can he talk so attitude and rudely…I want to complaints as soon as possible but no number all invalid…..this is so scary let’s complain ..

    Reply
  15. My postal; address is not taken Instead insists for putting some webaddress of the area. My postal adress is 205/4, Raipur Road,, 3rd floor, Dwipayan Apptt., opp. Naktala Sammilani Club, Kolkata 700047.. Please look into and confirm.

    Reply
  16. 2 times i missed my item last time toor dal n this time bindu fizz jeera the pack was opened when i asked him its open he still tore fully very bad impression…..the items are missing….

    Reply
  17. My items were supposed to deliver today 23.03.2020 and considering the situation I called up your customer care & they assured that the order will be delivered in scheduled time. Now they are re scheduling the delivery time to 31.03.2020; Now the logged down is started in Kolkata. They intentionally put me in trouble. If they confirm their status yesterday when called them I would have arrange the items from local or from Big basket. It seems their unprofessional attitude and lack of seriousness towards customer.

    Reply
  18. I had ordered (Order ID ORD004309292) some House Hold Groceries items on 18.03.2020, and the items has to be delivered on 23.03.2020 in the time slot of 0600 Hrs. to 0900 Hrs. by the evening it shows that your items are on the way and it will be delivered today by the evening, unfortunately yetnow i had not received the items.
    i am very much fed-up and unsatisfied with the delivery system of the Grofers……

    Reply
  19. M priyavishal ..ordered from Bangalore..ID ORD071558175..received my order in the morning..in that many items r missing …almost worth of 2,000..the items which I have ordered in the forgotten items…not able to contact any customer no…such a worst service looters..big basket and others r far better..I need u PPL to look into it

    Reply
  20. My order Id. Ord046962291, the order is placed on 20 March 2020 yet I have not received my order… everytime delivery date as been changed by grocers stores .. I don’t know why I didn’t got it yet ,if you can’t deliver you should not accept the order ….

    Reply
  21. Hamko to lagta ha company frod ha may id nambr ord 06783283 iska pyment ho gaya magr odr let ki wjha se cancl kr diya ha magr iska rifnd abhi tak nai aya ha 7 days me bola tha magr abhi thak nai hua or castamr nambr bhi koi nai lag rha ha frod campny ha or ye post ham fb .insta .or Twitter pr bhi kruga ke grofar se koi bhi odar na kry ye ak fack ha or

    Reply
  22. My Grofers ID is 89114002. Many of the items I ordered for are missing ( worth Rs.1860) from the packet delivered to me. None of the phone numbers on your website are functional. How does one report this to you?

    Reply
  23. Mene online payment kiya hai tab bhi Grofers wale bolte hai ki aapka payment nhi aya,mera paisa b atak gaya or order bhi complete nahi hua

    Reply
  24. Maine 25 march ko 2032 rs. Kia tha saman order ok ho gya delivery date 7 april bta rha tha magar fir 2 april ko order cancil ho gya magar payment refund nai hua abi tak

    Reply
  25. My order ORD099505642 is showing as delivered but it did not reach me. I was not able to answer the delivery boy phone and he returned it to the the delivery center when I talked to him. Can you please either refund order or retry delivery attempt.

    Reply
  26. My grofer order id:ORD080862919 and ORD007430094.We have placed two order on 1st april and 2nd april. We have cancelled both the orders on same day.The amount of Rs 4260and Rs 5928 has been deducted on the same time when we placed the order.I have not received my full refund yet from both orders which we have cancelled. When we mark the complaint in chat box but not any proper sollution is getting . All the no. given on website are not working . I have a very bad experience with grofers and recommended any one from buying grofers. Can you let me know as soon as possible what is your action on it. When will get my refund back. Otherwise i will tak necessary legal action. We have attach two attachment given below.

    Reply
  27. I had made an order no.ORD067988176 with grofers on 27 March 2020 .but on 1st April I received a msg that your order has been cancelled and your money will be refunded in 7 to 10 days .money still not refunded .

    Reply
  28. I had made an order no.ORD067988176 with grofers on 27 March 2020 .but on 1st April I received a msg that your order has been cancelled and your money will be refunded in 7 to 10 days .money still not refunded .

    Reply

    Reply
  29. My Order ID : ORD098361835 is showing delivered, but but the same has not been delivered and falsely reported. Customer Support chat has given the Contact of MALEK ATTAUKKA RASULBHAI, to coordinate. But the concern person is tailing he is not handling the said delivery.

    Is the company or their staff are making fraud in lock-down situation??

    Reply
  30. i have placed order on 27 march my order Id ORD0522552285 my order was cancel by grofer it’s been many days but I didnot get any refund yet

    Reply
  31. i ordered grocery for rs 2738 i got massage 2738 deducted from your sodexo card on 13/4/2020 but in app my order is showing blank .MONEY GOT DEDUCTED

    Reply
  32. even for me the same happend 2734 rs deducted call to this number 18002088888 customer care today i complained they said they vl reumber in a week.

    Reply
  33. Not at all satisfied with the service. I placed the order on 28th March and till date I have not received it. Some products are not in stock but money has been deducted for that also. Taking the advantage of lockdown situation , taking extra money and not delivering on time also.

    Reply
  34. In this fast moving world..grofers work with very slow mode of processing….it’s being 18 days but my refund is still not initiated and after so many complaints they ae not able to solve it.for me they are not trustworthy.

    Reply
  35. My order no – ORD067491347 not delivered but delivery boy Mark as delivered and keep all item with himself. Customers care reasons zero. No reply on Mail, customer service
    Very bad experience this lock down with Grofers.

    Reply
  36. Order Id: ORD080516750 placed on 31st Mar 20 and order cancelled by Grofers and still refund not received even after many reminders and call center is pathetic and in the mean while I have placed 6 orders with one more online shopping company and they delivered all the 6 orders next day.
    I request all not to use this website/app and wait for long to get the order cancelled and then struggle for refund

    Reply
  37. This is the worst experience . I have been informed that I will get the refund within 10 working days..the time has passed but still now there is no refund.

    Reply
  38. I want to place order. I am from Shree Ram Mhada Bldg worli, Mumbai. When I want place order it is not accepting, whereas twice in a week there is delivery in my society. How the orders for others is accepting?

    Reply
  39. I am a regular customer, today I have received order ID,ORD425387830 valued rs.1529 only ,My supply should includes free delivery of salt against 200 points which was recovered but not delivered within the package.pl look into the matter.

    Reply
  40. I have paid thru SBI Credit card, but not get credit of Rs 125 as advertised by Grofers
    Customer care number showing invalid
    Not good service provider

    Reply
  41. I don’t know how they are managing the things,i selected the delivery timing schedule given by grofer6-10pm.but delivery boy came by 4 pm and said,how it is possible to deliver the goods in evening. No body was there at my home.

    Reply
  42. I have placed an order of Rs804 on 8th August20 but could not see my orders and my balance have been also being deducted.

    Reply
  43. MY ORDER HAS BEEN CANCELLED DUE TO THE LOCATION ISSUES . SO BASIC THING IS TO CONTACT THE CUSTOMER THEN ONLY THEY MUST TAKE THE DECISION OF CANCELLING ORDER.

    Reply
  44. MY ORDER HAS BEEN CANCELLED DUE TO LOCATION ISSUES. SO BASIC THING IS TO CONTACT THE CUSTOMER BEFORE TAKING ANY DECISION . THEY MUST INFORM AT THE TIME OF PLACEMENT OF ORDER . PLEASE INITIATE THE REFUND AS FAST AS POSSIBLE , ORDER ID – ORD570383188

    Reply
  45. I have not received the order no: ORD906517459 and received the message that order has been delivered.
    Not able to contact any customer support number.
    Whom to contact to resolve the issue.

    Reply
  46. Hello,
    I have not received the order no: ORD906517459 and received the message that order has been delidered.
    Not able to contact any customer support number.

    Reply
  47. My oeder was placed on 24th aug at the same time I paid 1055 for my order ORD927252092 and i got my products deliverd on 26th. The first thing you delivery boy was charging me to psy again when i told thdn he convinced. But on 27 th thd same amount 1055 again deducted from account. Now my question is are running cheatfunds in nzme of grofers. And your service is very poor too as my products were not intact. So i am very upset with sll this. Now I want bzck mh refund immediately. Plz return my amount 1055 immediately.

    Reply
  48. Quality is poor at Grofers. I received rice which was rotten. I checked it after 10 days and complained but they did not accept it. They want customers to complain within 24 hours which is not a all customer friendly

    Reply
  49. Fraud app worst experience ever never order from grogfers they dn have worth of your money and their executives and delivery persons behaviour is like they are delivering free. Very rude behaviour din’t receive my order on app its showing diliverd. Order was for 800 rs. Now i am struggling to get back money but no response from grofers side.

    Reply
  50. मैने ग्रोफर से एक टिपिन मंगवाया जो कि मुझे प्राप्त हो गया है जिसके कॉलिटी अच्छी नही कस्टमर केयर नम्बर से बात की तो उन्होंने कॉल काट दी टिपिन बंद करने पर उसका ढक्कन खुल जाता है मुझे यह वापस करना है

    Reply
  51. Rs 79 debited from my account with out knowledge. No customer care no. Is in working.I think you are making a ground by doing such activities. Please refund my debited amount in my account.

    Reply
  52. On 08/10/3020 Rs 79 debited from my account,by you without my knowledge.It is totally froud done by grofers.Kindly return debited amount in my account.

    Reply
  53. Don’t make any purchase on this website….Every month I have used to order my monthly Rasan by this but this month I have received fake eggs I have done all test on this and this all test indicated that all eggs are fake…I tried to contact them via given toll free no. But not a single number connected me to the customer care services now I’m thinking to take action through ligilly process..Now I’m going to resister a case on this website…

    Reply
  54. Worst Function Delivery boy did not deliverer goods but they put my goods as delivered My Order I’d – ORD245081805

    Delivery Guys Sara chore h jab delivery ni hai to kyo delivery select kiya just because prepaid Don’t pay in advance

    Reply
  55. I placed an order on 28 november,2020 at 1:58 p.m. , of amount rs. 3156. 80 rs. were deducted from my wallet and there is no sign of the items ordered. They are not appearing on my order details section but 80 rs. Were deducted from my wallet with transaction I.D. 160888110.As my order is not placed but amount is deducted , I want refund of my wrongfully deducted wallet amount of rs. 80.

    Reply
  56. Dont purchase from grofers if they don’t have any helpline number and i have placed a order and they have cancelled it after 20 days they have not refunded my money back. And have no reponse from them and i can’t make any phone call as they dont have any helpline . Fraud company .

    Reply
  57. Dear Concern,

    I have received Grofer coupon as a gift though HDFC credit card on 30/5/2020 and now i am not reimburse coupon online of Rs. 1000/- purchase and message appear coupon code is not valid. Coupon exp. date is 27/2/2021,

    Please do the needful and inform if any concern.

    Reply
  58. I have not given any order dated on 10th December but @79 Rupee deduct from my bank account with out my concern. I advise please dont purchase from Grofers.

    Reply
  59. Dear Team,
    I had purchased Arial washing machine powder and on that i was a lucky one i got LG washing machine in the month of July …I did not receive Bill ..AS i called LG care but they told to contact Grofers because it was gifted by you. I want bill so please 

    Reply
  60. मैंने 28 दिसंबर को 3o आईटम बुक किया था जिसमे की 29 दिसंबर को 5 आईटम रिसीव हुआ 25 आईटम का कुछ अता पता नहीं है और कोई फोन भी नहीं लग रहा और चैट में भी कोई जवाब नहीं मिल रहा , मेरा Order ID : ORD903737486आईटम 30 items है प्लीज हैल्प करें

    Reply
  61. Grofers ka bahut poor service hai ,mera 1 item products quality ki wajh se wapas hua tha uska paisa abhi tak returns nahi aya

    Reply

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